best2insure
 

Terms Of Business

Our Role, Services and Regulations
Best2Insure is a trading Name of Easy Travel & Tours Limited. We are an Independent Insurance Broker who acts as your agent in arranging and providing you non investment general insurance policies. Our permitted business includes arranging, dealing and assisting with the placing and administration of all types of noninvestment general insurance products. We can advise you when it relates to Connected Travel Insurance [CTI] policy.

Best2Insure use facilities provided by insurance companies and Lloyds Syndicates alike. We are member of the British Insurance Broker Association (BIBA) and are authorised & regulated by the Financial Conduct Authority (FCA). Easy Travel & Tours Ltd trading as Best2Insure FCA Registration No. 487912, our details can be checked on the FCA website at www.fca.gov.uk
Insurers
Whilst we take every care to check the financial stability of any firm with which we place business, we cannot be held responsible if that firm subsequently ceases to trade.
Treating Customers Fairly
We set high standards for ourselves and it is our intention to treat customers fairly at all times. We have appointed Mr T Shabbir to oversee TCF within this firm. If at any time you feel that you have not been treated fairly please contact us in order that the matter may be addressed.
Confidentiality
All personal information about you will be treated as private and confidential. We are registered under the Data Protection Act 1998 and we undertake to comply with the Act in all our dealings with your personal data. Your personal information will be kept secure.
  
  
Cancellations
If you decide not to accept a new policy or renewal, all documents must be returned to our office within FOURTEEN days. A refund will be given to Retail (Consumer) clients provided that you have not made a claim. We reserve the right to charge a fee for the costs incurred in arranging the cover and the subsequent cancellation within the 14 days period. After the 14 days period and for Commercial Customers, the insurer will cancel according to their normal mid-term cancellation policy. A full refund will not be available in this instance. This table is intended as a general guide for refunds.

Time on
Cover
1
Month
2
Months
3
Months
4
Months
Refund 70% 60% 50% 35%

Time on
Cover

5
Months
6
Months
7
Months
8+
Months
Refund 30% 25% 10% 0%

We do not refund any commission since this was earned in arranging your policy for you. We do not refund instalment charges.

We also reserve this right to cancel your policy should the contract not be honoured through non payment or misleading information. (Refer to cancellation clauses). If a policy is terminated by you we reserve the right to retain all fees and commissions earned in the arrangement and administration of the policy..
Claims
We will assist you in the reporting and conduct of your claim. All claims must be notified as soon as possible to the insurer via one of their claims lines or to us so that we can inform the insurer. All correspondence regarding a potential claim must be passed on to us or the insurers. Under no circumstances should correspondence with third parties be entered into. A detailed claims procedure is given in every policy booklet in addition to Help Lines. Read this fully.

Failure to Notify incidents in accordance with the Policy Terms & Conditions could invalidate your insurance cover.
Client Money
Our Statutory Trust account has been set up in accordance with strict rules laid down by the Financial Conduct Authority. We are the Agent of Insurers for the collection of certain premiums and hold your money on a risk transfer basis. In arranging your insurance we may employ the services of other intermediaries who are Authorised and Regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. Any interest, or investment returns, earned on your money whilst in our possession will be retained by us.

 

Our Charges and Remuneration
In return for our services we will receive brokerage (a percentage of the premium) from the insurer for placing your business with them. We will in some cases receive commission where premium finance has been arranged on your behalf to fund your premium. We reserve the right to charge a fee in respect of the arrangement and administration of your policy over the period of insurance. Where a fee or charge is payable you will be advised before you commit to it. The charges are as follows:

New Business or Renewal - up to 15% of premium
Mid Term Adjustments - £25.00
Duplicate Documents - £15.00
Cancellation - up to 20% of premium
Premiums
We normally accept payment by cheque, BACS or credit card. In order to ensure that cover is affected premiums must be received prior to renewal date or inception of the policy unless otherwise agreed in writing. Failure to meet the payment date may result in insurers cancelling your policy. We are under no obligation to settle premiums to insurers, still outstanding at the payment date, where the premium has not been paid by you.

You may be able to spread your payments through a credit scheme either run by your insurer or by finance provider and we will advise you further if these options are available. Payment of Premium by credit cards: 2% will be charged on the total amount i.e. premium plus IPT.
Disclosure of Earnings
You are entitled at any time, to request information about earnings that we, or any other intermediary we have used, receive as a result of placing your business. In addition to commission from insurers, we may also receive payments based on volumes of business or profitability of the account placed with them. These payments can vary from year to year. Such remuneration is only earned on the basis that it does not detract from our obligation to act in our client’s best interest at all times.
Quotations & Duties of Disclosure
It is your duty to take reasonable care to answer all questions honestly and to the best of your knowledge. If you do not, your insurance policy may be cancelled or treated as if it never existed or your claim may be rejected or not paid in full. It is important that all statements you make on proposal forms claim forms and other documents are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any of the questions are true and accurate before signing the document. Failure to provide requested information to your insurers could invalidate your insurance cover and mean that part or all of a claim may not be paid.
Disclosure of Material Facts (Commercial Customers)
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy and when you renew your insurance. Failure to disclose any material information to your insurers could invalidate your insurance cover and mean that part or all of a claim may not be paid.

If you are in any doubt as to whether information is material, you should disclose it.

An example would be an accident or penalty points and conviction on a Motor policy. In the case of a Property policy, a change in the tenancy of a property owners policy or a property being unoccupied in excess of 30 days and a property of non standard construction, flat roof etc.
Professional Indemnity
As professional insurance brokers we carry professional indemnity insurance in line with that specified and required by our regulators, the Financial Conduct Authority (FCA).
Complaints
It is our intention to provide you with a highest level of customer service at all times. However if you are unhappy in any way please contact the Principal Mr. T. Shabbir at the following address: 37 Kingsley Road, Hounslow Middlesex; TW3 1PA All complaints will be acknowledged in five working days. If the matter is not resolved to your satisfaction after eight weeks you can contact Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Law / Jurisdiction
This contract will be governed by the laws of the United Kingdom of Great Britain and Northern Ireland unless otherwise stated.